Inside Campus Partners

Lisa Koniuto
July 2005

Lisa Koniuto

Director of Customer Relationship Management

Lisa Koniuto, Director of Customer Relationship Management, is one of our company’s most visible and valuable employees. Since last summer, she has flown coast to coast many times as she attended conferences and regional meetings, made sales presentations to prospective customers, and demonstrated products to existing customers. She has not kept track of her mileage, but she has found herself at the airport many Sunday mornings, not to return until Friday night.

During this time, she was largely responsible for signing several new customers to join our community of customers. Among these customers are Northwestern University, Briarwood College, Bridgewater College, and the University of Texas Health Science Center at San Antonio.

In addition, Lisa has talked to many customers and prospects this year and has come away with many ideas that will guide us in the development of new products and services. She has become the listening ear of the company and the voice of the customer within the company, and those duties are now formalized in her newly established position. As Director of Customer Relationship Management, Lisa will concentrate on making sure that our existing customers’ expectations are being met. Because of their unique needs, she primarily will work with customers with larger loan volumes and multiple campuses. These customers will still work with their Customer Service Representative and Account Manager, along with Lisa. “They will have the same services and contacts as before. The only difference is that they will have me as an additional resource,” Lisa commented.

In this position, Lisa will be able to mobilize resources from throughout the company to respond to customers’ needs. “If I need to convene a meeting with customer service managers, programmers, and business analysts so we can work together to resolve an issue or explore new projects, I have the latitude to do so,” Lisa stated. She will report directly to Beth Bealle, Vice President of Servicing Operations, who is equally enthusiastic about the Customer Relationship Management initiative within the company. “From the point of view of most customers, this change will be transparent. However, the results of having a position dedicated to maintaining customer relationships will mean customers will have an even greater voice in product development and our operations,” Beth remarked.

Lisa comes to the position with sterling credentials for the job. She was hired almost eight years ago as a School Relations Coordinator, and has served as Manager of Contracts, Audit and School Relations and Director of Sales and Marketing. She is well-respected among both customers and staff and is known for her attention to detail and commitment to customer service excellence.
Before coming to our company, Lisa worked for several years in marketing and sales for major corporations in Dallas and Charlotte. She also knows student loans from the ground up as she worked in the Perkins Loan office as a student at the University of Delaware.

When Lisa is not working or racking up frequent flyer points, she leads a much quieter life. She lives in a small lakeside community in a nearby county and enjoys boating and jet skiing with her friends on the weekends. She also goes to the gym for aerobics and kick boxing classes whenever she’s not on the road.

Lisa remains very close to her family, all of whom live in the Northeast. She regularly keeps in touch with them, and at holiday times, makes frequent shopping and post office trips to make sure that their presents arrive on time. In addition to her parents, brothers, and sister, she has several nieces and nephews whom she adores. She has many family pictures in her office and makes at least one trip a year to Vermont. Even with all the traveling she does, she eagerly makes room for one more trip to visit her family.