Inside Campus Partners

Jennifer Taylor
October 2005

Jennifer Taylor

Customer Service Representative

For some, this may be an introduction to Jennifer Taylor, but for many others, it’s ‘welcome home.’ Jennifer worked in the Customer Service Department for over four years before relocating but now says she is thrilled to be back. During her absence, Campus Partners implemented numerous technological advancements such as System 3i, mycampusloan.com, myReports, iPROMise, eXpressReports, etc. “It was like leaving the Flintstones and coming back to the Jetsons!” Jennifer laughed.

But Jennifer’s motivation for success is unwavering. Often times she becomes so engaged in her work that she has to be reminded to break for lunch. Debra Adams, Customer Service Manager says of Jennifer, “Since she has been back, she has quickly picked up on the processing procedures and has worked diligently on learning the new products. Her progress is absolutely outstanding.” Jennifer says that the new developments have without a doubt made her job easier and more efficient. She shares that her entire group has been extremely helpful, and gives extra homage to Tori Matthews for her extensive knowledge of the computer systems. “I don’t know what our department would do without her,” she declares.

The one thing, however, that is definitely not new to Jennifer is providing excellent customer service…in both English and Spanish! “It is my responsibility to satisfy my customers and give out accurate information with a good attitude,” Jennifer states of her job duties. She began her Campus Partners career working in borrower services and private loans. Prior to Campus Partners, she worked in the restaurant industry, in a production environment and also performed as a translator in Human Resources. “I’ve always been hands-on with customer care,” Jennifer says. She further explains that all of her previous work experiences have helped to prepare her for her current role. “Working in production really helped me with my time management skills,” she adds.

Jennifer’s ambitious personality and exceptional time management skills are not only utilized at work, but also outside the office. Jennifer taught herself to speak fluent Spanish and is one of Campus Partners’ bi-lingual representatives. She credits her command of the language to working in her community. For several years, she volunteered on a bus route with the Gospel Light Baptist Church. They would go out into less fortunate neighborhoods on Saturdays to visit with families and play with the children. “We would give them a snack, brush their hair, tie their shoes…just let them know someone cares.” She says she learned Spanish by just talking with the people.

Jennifer says satisfying the borrower can always be a challenge, but what she finds most rewarding about her job is being able to satisfy the borrower calmly. “The customer really appreciates your patience and taking time to explain.” It’s easy to get flustered, Jennifer notes, but she says she is able to keep her cool in stressful situations. “I guess it just comes from growing up.” Jennifer received a lot of mentoring early in her working career and credits the people who made her think for herself with having the biggest impact on her life. She has since developed her own philosophy about customer service: “think before you speak.” “You should always form your response in your head before you open your mouth,” she exclaims with conviction.

Jennifer and her 11-year old son, Andrew, live in a small town on the outskirts of Winston-Salem. Andrew is a 5th grader at Walkertown Elementary School and loves to draw designs for cars, including the bodywork, ground effects, wheels and tires. She also has two dogs, a lab named Benji and a chocolate cocker spaniel named Cookie. (Cookie is a direct descendent of Oprah Winfrey’s dog, Solomon.) Jennifer is a self-proclaimed homebody, and spends a lot of quality time with her family. She says she is lucky to have her whole family so close. She does, however, enjoy the occasional night out shooting pool with her sisters. She likes to listen to gospel and contemporary Christian music. “Anything but country…it depresses me,” she says. Her favorite movies are action packed films such as “Too Fast, Too Furious.” But the most important thing Jennifer would like all her customers to know about her is, “I will always strive to give you good customer service.”