Inside Campus Partners

Carrie Gillett
December 2004

Carrie Gillett
Customer Service Representative

Some of our customers may be hearing a new voice on the telephone when they talk to Carrie Gillett, one of our Customer Service Representatives, but they really are listening to the voice of experience when it comes to getting answers to questions about loan deferment, cancellation, forbearance, assignment packages, and daily and monthly reports.

Carrie began working for Campus Partners almost five years ago and quickly made a big impression on everyone. She started working in Forms Processing and transitioned two years ago to Customer Support. While in Customer Support, she handled change adjustments, assignment packages, and daily and monthly reports. She was named Employee of the Month for July for her work in handling assignment packages for 15 colleges and universities. She prepared hundreds of assignment packages in addition to carrying out her usual responsibilities, which included processing 1,438 customer service transactions, 503 forms, 84 collections transactions, and 339 correspondence items.

Carrie actually received two separate nominations for Employee of the Month—one from her manager, Kathy Riddle, and another from four of her coworkers. In nominating Carrie, Kathy noted that “Carrie is always eager to assist, learn, and assume new responsibilities. She always strives to do the best job possible.” In a similar fashion, her coworkers wrote that “Carrie is always willing to help when and where she is needed.” Characteristically, Carrie just felt that she was doing her job, and did not consider her accomplishments as anything out of the ordinary.

Carrie’s willingness to assume new responsibilities is evidenced by her enthusiasm over her new role as a Customer Service Representative in a unit headed by Kathy Riddle. Her background in many essential areas of loan servicing and her eagerness to please makes her a natural for her new position. She can draw on her experience as she answers calls from her customers and processes their requests. She has one priority right now and that is satisfying her customers’ needs. “Making customers happy and keeping them happy are the most important goals for me,” Carrie affirms. She also is looking forward to getting to know her customers personally.

One of her goals is to grow with our company. She likes the idea of learning new things and putting them into practice. She credits her managers with helping her learn so much about the company. “Debbie Fallin provided excellent training in processing forms, and Tomika Wallen and her entire team helped me in Customer Support. “I’ve never felt that I was one person acting alone. Everyone here is very team oriented,” she commented. Carrie also has high praise for Kathy Riddle. “Kathy is wonderful and very supportive. She will do anything in her power to help a customer or her team,” she continued.

Carrie is originally from Shoals, NC, a small community in Surry County, which is located about 30 miles from our office. Her family has lived in the area for many years, and Carrie graduated from the same high school that her grandfather did. She later graduated from Surry Community College with an A.A.S. degree in liberal arts. Before coming to our company, Carrie worked as an office manager.
Carrie has been married to her husband, Chris, for four years. She and her husband are in the exhausting process of clearing land to build a house. She remains very close to her parents and her twin brother, Garry. She spent almost every minute of her childhood with Garry because her school was too small to assign the twins to different classes. She and her brother got along so well that being together was never a problem.

When Carrie is not working, clearing land, or spending time with her family, she likes playing with her pet Rottweiler. She appreciates a variety of music, including classical, country, and rock, and enjoys singing, having taken vocal lessons for years. She also enjoys listening to audio books and particularly likes mysteries and thrillers.