Products and Services Descriptions
Assignments
to Department of Education
Campus Partners can
provide Federal Perkins Loan Program/NDSL Assignment Forms for
assignment purposes. This form may be submitted as printed by
Campus Partners to the Department of Education. Sections B, C,
and D are completed based on specified number of days past due.
Of course, you may exclude certain loans, if desired. Our staff
can advise you on the complexities of loan assignment and help
you through the process.
Automated
Clearing House Funds Transfer
Want your borrower payments to be deposited to your account ASAP?
We transfer borrower payments electronically via Automated
Clearing House (ACH) each day after payments have been
processed to the bank of your choice. The account may be a regular
bank account, an investment account, or any other account the
institution may choose, as long as the account can accept an ACH
transfer. With this process, funds are deposited in the institution's
own account two days after the checks have been processed.
Campus Partners is pleased to be the only billing servicer
to offer its customers immediate access to the funds collected
from their borrowers. By utilizing your own local bank accounts,
your institution can avoid costly service charges that are often
incurred in maintaining separate bank accounts required by most
loan serving companies.
AutoDraft
Campus Partners offers
your borrowers the convenience of AutoDraft,
our automatic direct draft service. When borrowers enroll in AutoDraft,
we automatically draft their checking or savings account each
month to ensure that you receive an on-time payment. Monthly drafts
appear on your borrowers' bank statements, and we mail an annual
account statement to them each year. AutoDraft promotes timely,
efficient collections for your campus and is convenient for your
borrowers. Borrowers can enroll in AutoDraft online via mycampusloan.com,
by telephone, or by downloading an AutoDraft authorization form
from mycampusloan.com and mailing it to us.
Automatic
Assignment of Loans to Collection Agencies
Automatic or manual
placement of loans with a collection agency or agencies is up
to you. With automatic placement, you can select the number of
days past due that triggers placement and accelerate loans based
on agency code or number of days past due.
- Automatic Placement - When loans become 120 days past due*,
they are coded automatically for collection with the agency
or agencies you select. These loans will appear on the weekly
New Placements Report for each agency (with one copy
going to the institution). If an institution is using more than
one agency, loans placement is rotated in equal numbers to each
agency.
To ensure that you are
in control, loans can be withheld from automatic placement with
an agency.
- Manual Placement - When your loans become 120 days past due*,
they are automatically coded as being eligible for collection
and are reported as such in the appropriate section of the Past
Due Loans Report sent to your institution. If your institution
decides to place these loans with a collection agency, you should
send us this list of loans using the Collection Processing
Transaction Transmittal. They will be coded for release
to your agency or agencies via the New Placements Report,
which is generated weekly for each agency (with a copy going
to the institution).
*The
number of days past due a loan must be before it goes into collection
(whether the institution uses Automatic Placement or Manual Placement)
is your choice.
Automatic
Loan Acceleration
Loans can be accelerated
automatically when placed with a collection agency or at a predetermined
number of days past due. It’s your choice.
Automatic acceleration
can be provided for NDSL/Perkins loans. Based on Federal Regulations,
a final demand letter, including an "intent to accelerate"
notice, is generated at 60 days past due. If no payment is received,
the loan can be automatically accelerated when placed with a collection
agency or at a predetermined number of days past due. Once the
loan is accelerated, the entire unpaid principal balance, accrued
interest, late charges, and any other delinquent fees are due
and payable. The borrower receives an acceleration notice and
a copy goes to the institution.
top of page ^
Cohort
Right Track
Cohort
Right Track is a program designed to help you student
loan administrators manage your Cohort Default Rate by keeping
your borrowers on the “right track” – the
track to successful repayment and out of the cohort default
rate. Our goal is to prevent default by contacting and counseling
borrowers at the earliest indication of a possible problem and
establishing an action plan with these borrowers. The program
specifically targets loans that are in the current cohort population
as well as those loans that are in the projected cohort population.
Cohort
Right Track supplements required diligence activities and any
additional diligence activities that may be scheduled. Using
a combination of telephone calls, written correspondence, special
billing statements, and e-mail, trained counselors work with
borrowers to review their financial situation and other available
options and develop a repayment plan.
top
of page ^
Collection
Agency Interface (CAI)
With our Collection
Agency Interface (CAI) service, additional report services
are offered that interface directly with the collection agencies
employed by your institution. (We can interface with as many as
45 different collection agencies, including your in-house collection
staff.) These reports automatically allow us to place accounts
with agencies each week and provide a monthly inventory of those
accounts placed with each agency. Using CAI allows us to function
as a true liaison between you and your agencies.
Most importantly, Campus
Partners advises collection agencies each week of any transactions
we processed on accounts placed with those agencies. A Collection
Agency Recovery Analysis Report is generated monthly. This
report measures the effectiveness of collection agencies that
you contract with and allows our customers to effectively manage
their collections effort.
Collection
Calls to Borrowers
Your school can have
Campus Partners make federally required 90-day past due diligence
calls instead of having to do them all yourself.
Collection
System (COSY)
Campus Partners’
Collections System is a PC-based application
designed to support internal collection activities associated
with your student loan portfolio. It is fully integrated with
our student loan servicing system, System III, and data is renewed,
compared, and updated daily. You determine the accounts you want
to work, and we automatically load them to your database! Then
you can review each account; schedule phone calls, letters, and
follow-up; monitor promises-to-pay; and even update addresses
and post payments! For more information, click
here.
Credit
Bureau Reporting
Campus Partners provides
monthly reporting of Federal Perkins and Health and Human Services
loan status to all major credit bureaus as required by federal
regulations. Your institutional loans may also be reported at
your request. Our staff processes all Credit Bureau reporting
disputes in compliance with the Fair Credit Reporting Act (FCRA)
so you do not have to get involved.
DataDirect
FTP
Use DataDirect
for secure, efficient, and accurate data transfer.
Our FTP service, DataDirect, provides for direct electronic
transfer of data files between your institution and our Service
Center. Our technical staff can take care of all the details.
DataLink
Data Access allows
us to provide the only true real-time processing system in the
industry. It is an electronic means of performing inquiries and
updates of borrower records and is available to an unlimited number
of users. Our security package prohibits unauthorized users from
viewing specific screens and processing various transactions.
DataStream
CD-Rom
Each year in July,
you will receive a CD-ROM containing all of your monthly reports
for the just completed fiscal year. Your financial reports
are available on CD to permanently meet auditor and institution
requirements without taking up storage space. Research could not
be simpler. Just load your DataStream
CD-ROM into your PC and find the report you need.
Early
Intervention Program
Campus Partners offers
the Early Intervention Program (EIP), a service
designed to help you reduce borrower delinquencies before they
get out of control. Because we believe most borrowers want to
pay their student loan bills, but don’t because of a wide
range of reasons, we offer these borrowers the opportunity to
get the assistance they need in a non-threatening, counseling
environment. Costs for the program can largely be passed along
to the borrower so you can’t afford not to sign-up!
For more detailed information,
click here.
top of page ^
E-Bill
E-Bill
is our electronic bill presentation service for borrowers.
Registered users of mycampusloan.com can enroll in E-Bill online
to receive e-mail notifications when their student loan payment
is due. The e-mail notification contains a link that leads
to the borrower's billing statement online. They can pay
their bill electronically with E-Pay or they can mail their
payment to us.
top
of page ^
Enhanced
Collection Capability
Our systematic billing
and follow-up procedures have proven effective in increasing institutional
collections. Our system also provides comprehensive reporting
to facilitate contact with past-due borrowers and measures the
results of the collection effort. Some of the reports provided
are:
- Past Due Loans Report
- Loans Brought Current
- Monthly Collections Analysis Report
- Loan Monitoring Report
- Borrowers to Receive a Notice Report
Enhanced
Service
Enhanced Service
is a level of service above and beyond that of a standard full
service agreement. In addition to the benefits of Full Service,
such as borrower correspondence and forms processing, we are responsible
for managing your portfolio from the time a new loan is added
to the system until it is paid off. This includes collection agency
placement and promissory note maintenance.
Enhanced Service will
significantly reduce the amount of time needed to manage your
campus-based loan portfolio. For more information, click
here.
top of page ^
E-Pay
Borrowers
registered on mycampusloan.com can make their student loan payment
electronically through E-Pay. They can
also calculate future payoff amounts online. Student loan
administrators can also assist registered mycampusloan users
in making an electronic payments through System 3i.
top
of page ^
E-Exits
E-Exit
will allow borrowers to complete their required student loan exit
interviews on-line by logging on to our Web site for borrowers,
mycampusloan.com. They can print a copy of their completed Student
Loan Repayment Schedule and Disclosure form and exit interview
from the site or have a paper copy of the completed form mailed
to them.
School
administrators can check the status of a particular borrower or
all their borrowers through System 3i, our dynamic Web
site for student loan administrators. Additional reporting will
be provided on a weekly or monthly basis. Web Exits and completed
Student Loan Repayment Schedule and Disclosure forms will be stored
on these two sites so both borrowers and loan administrators will
have future access to them.
top
of page ^
Exit
Interview Package
Campus Partners provides
a complete package of materials institutions may use to interview
exiting students. The package includes a repayment schedule, disclosure
statement, and loan interview sheet. The Exit Interview
Package can be requested online using the Exit Interview
Package Request Screen (XPKG). In addition, school staff may send
an electronic message through DataLink Dispatch to the Customer
Service Representative to request the production of exit packages.
Packages are produced overnight and are mailed to the institution
the following morning. Packages may also be automatically generated
based on the separation date on file in the system.
top of page ^
eXpress
Reports
eXpressReports
is a Web-based product providing immediate access to weekly
and monthly student loan reports in an easy to use format.
With eXpressReports, your reports are easy to locate,
view, download, and print. Reports are available the day
after the week-end, month-end, and year-end post.
Institutional
Loan Servicing
Campus Partners can
handle virtually any requirement of privately funded loan programs.
Two methods of interest accrual are offered, fixed interest for
the life of the loan and variable interest that allows the institution
to adjust the rate of the program periodically in order to reflect
variations in the cost of funding the program. Two methods for
the billing of interest during the traditional non-repayment status
are available. Campus Partners can bill interest during enrollment,
grace, and deferred statuses or add accrued interest to the first
bill after the non-repayment status.
Interest
Reporting Service (TRA)
We handle all interest
reporting on your behalf through our Interest Reporting
Service.
In compliance with federal regulations,
most borrowers are notified of the amount of interest they paid
on their student loans through their monthly statements during
the first quarter of each year. Borrowers can also view the amount
of interest they paid during the year by accessing their account
information on mycampusloan.com IRS regulations also require us
to send a 1098-E form to all borrowers who paid $600 or more in
interest during the year, and we must send this information to
the IRS as well. All borrowers can access our IVR or contact our
Call Center to obtain a duplicate statement of their interest
paid.
top of page ^
iPROMise
iPROMise
is our Web-based product, which will helps you manage student
loans from the beginning of the student loan process.
With iPROMise, students receive notification of their
Federal Perkins loan amount and can go online to view their
award and accept or decline it.
Borrowers
can conveniently complete their entrance counseling interview
and
e-Sign
their Master Promissory note on-line. They can also print
required Truth-in-Lending documents as well as their Master
prom Note and award letter online.
top of
page ^
mycampusloan.com
www.mycampusloan.com
is designed to help your borrowers manage their student loans
on-line. Both static content and dynamic information is available
from this site. Dynamic or interactive information is unique
to each borrower and is directly related to loans that the borrower
has on our system. To view this information, the borrower must
enter a user name and password and log on to the site.
After
a borrower registers to use this site, they can view their current
and past payment information and payment, cancellation, and
deferment histories. In addition, borrowers can made an
electronic payment with E-Pay and enroll in AutoDraft, our automatic
direct draft service, or E-Bill, our electronic bill presentation
service. Borrowers can also download forms and reference
our Info Center for complete information and FAQs related to
their student loan. Many other features's and much more
information are available from mycampusloan.
top
of page ^
myReports
myReports,
our ad hoc reporting generation tool, allows customers
to create customized reports. With our on-demand reports,
customers will be able to select search criteria to generate the
reports on the spot. An easy to use interface on System
3i, our interactive Web site for customers, makes report
generation simple.
NSLDS
Reporting Service
Campus Partners reports data to the
National Student Loan Data System (NSLDS) on
behalf of your institution, as required by the Department of Education.
Currently, we report key identifier changes on a monthly basis.
In addition, Campus Partners provides load error reports through
eXpressReports that consist of borrowers that were "rejected"
from the NSLDS submission.
top of page ^
NSC
Reporting Service
We work
with the National Student Clearinghouse (NSC)
to provide Separation Date Management services and Deferment
Processing for you.
QuikLetters
QuikLetters
are automated letters that can be mailed to your borrowers at
your request. Send one that is already set up – or create
a customized letter for your school.
Report
Consolidation
With Campus Partners,
customized report generation is a breeze. We can consolidate reports
at any level, such as system-wide, multi-campus, or across programs.
All reports can be segmented by the name of each employee who
handles various accounts at your school.
System
3i
System
3i is our Web-enabled loan servicing system that provides
customers with real-time access to student loan portfolio information
via the Web. System 3i is a valuable tool that
is easy to access, easy to use, and easy to understand.
With proper security authorization, you can access your borrowers'
accounts from any computer, anywhere.
After
logging on to System 3i, customers can search for loans
by program or by borrower number and can view information on
their borrowers' current and past due payment amounts and their
payment, cancellation, and deferment histories. In addition,
student loan administrators can assist borrowers in making an
electronic payment with System 3i.
top
of page ^
Team
Approach
Along
with assigning a personal Customer Service Representative to
work with your school, a team of representatives will also be
designated to work with you. This allows you to contact representatives
who are all very familiar with the school's special needs and
requirements. Each Customer Service team has instant access
to borrower account information and complete information on
the institution's entire portfolio.
Borrowers also benefit
from Campus Partners's personalized student loan service. Our
goal is to work with your borrowers to resolve questions and
problems as quickly and as accurately as possible. This quick
response helps ensure borrower satisfaction and pleasant and
secure alumni relationships.
top
of page ^
Training
Our regional meetings
provide an opportunity for you to meet with our staff and other
student loan administrators. You can find out the latest
news about our products and services, receive training on new
products, and share perspectives with other student loan professionals.
- Teleconference Training
Training budget slashed? To help customers get critically
needed training in the face of diminished travel budgets,
Campus Partners introduced TeleConferencing Training earlier
this year. Approximately every two weeks, our Account Managers
host a 60 to 90 minute training session via conference call.
Usually the first teleconference in the month is directed
toward new employees, while sessions on emerging issues or
sessions geared toward more experienced loan administrators
are scheduled on alternate Tuesdays. Best of all, these sessions
are free and no special equipment is needed.
-
Winston-Salem Workshops
Need hands-on training? We have designed
two workshops, Student Loans 101 and Student Loans
202, to help our customers get the training they need.
Student Loans 101 is an introductory class for new
student loan administrators, and Student Loans 202
is designed for more experienced administrators. Each workshop
is presented twice a year in our Winston-Salem office.
|
